Refund policy

Every piece is crafted with intention and love…Because of the care that goes into creating your jewels, all purchases are FINAL SALE. This includes custom pieces, JA sale items and international orders. 

If you have any questions or concerns regarding your order, please reach out to us at online@jacquieaiche.com - our team will be happy to assist you in the best way possible.

If your piece has been damaged or if defective please email online@jacquieaiche.com for a repair authorization within 48hrs from receiving your order. We do understand there are special circumstances that may exceed the allotted 48hr window and we will work very closely with our customers to accommodate their requests.

Jacquie Aiche is not responsible for items damaged or lost in transit.