Returns
Online Returns & Exchanges:
We craft every piece with intention and we want you to feel the love in return…
If your new layer isn’t quite right, please contact us within 3 business days of receiving your order to request a return or exchange.
Once approved, your item must be shipped back within 7 days. Refunds are processed within 3-5 business days after we receive your order.
- Pieces must be unworn, in original packaging, and pass our quality check to be eligible.
- You will be responsible for return shipping.
- All exchanges and purchases made using store credit are final sale.
To begin your return or exchange, reach out to us at: returns@jacquieaiche.com
Please do not send anything back without written approval. We reserve the right to limit return if the policy is used in a way that feels excessive or out of integrity. Custom pieces, sale items and international orders are final sale. For pieces purchased at one of our flagships, we allow for a 7-day exchange period or store credit only.